Family Information

FAMILY INFORMATION

Included Benefits

  • Free trial lesson/assessment

New swimmers can experience our classes, meet the teachers and ask any questions you may have.

  • No enrolment fees
  • Free general swimming

Free practice available during general swimming times for enrolled swimmer and accompanying adult. Swimmers under 10yrs of age must be accompanied in-water by an adult.

  • Unlimited make up lessons

Never miss out on a lesson. Unlimited makeups available when you let us know that you'll be absent prior to the lesson. Makeups are valid for 90 days and can be booked via the customer portal.

  • Bonus enrolment bag


Your Customer Portal

Manage your account and bookings all in one place. The Swim Factory Australia Customer Portal is available via web browser and app download.


Simply 'sign in' using the email address you provided at registration.


Download the swim factory australia app

Browser portal

Customer Portal (Web Browser)

Payment Calendar

Information for families including payment dates, lesson fees, public holiday closures, and more.


Payment Calendar - Ipswich (Woodend) Payment Calendar - Springfield Central Payment Calendar - Spring Mountain Payment Calendar - Plainland
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